Manage or cancel your AceMoney Cloud subscription

AceMoney Cloud is managed entirely on the website, whichever device you subscribed from.

Manage your subscription

If you paid by card, go to the website’s Existing customers page (your order confirmation e-mail links to it) and choose Manage my subscription.
Enter the e-mail address you subscribed with. You will get an e-mail with a link to a page where you can change your card, see your invoices, or cancel.

If you paid with PayPal, manage or cancel the subscription in your PayPal account instead.

Cancel

Follow Manage your subscription above and choose to cancel, or write to support. Cancelling stops the next renewal; AceMoney Cloud keeps working until the end of the period you already paid for. It never touches the data on your own device, or an AceMoney Studio license you have bought. See When AceMoney Cloud ends for what happens once the period runs out.

Common questions

Do I get a refund if I cancel partway through a period?

Cancelling stops the next renewal; it does not refund the period you are already in. See Support for the refund policy.

Will cancelling delete anything?

No. Cancelling only stops future billing. See When AceMoney Cloud ends for what changes once the paid period ends.

I paid with PayPal — where do I manage it?

In your PayPal account, under your subscriptions/automatic payments.

Troubleshooting

I didn’t get the “Manage my subscription” e-mail. Check your spam folder; make sure you entered the same e-mail address you subscribed with. If it still does not arrive, write to support.

I cancelled but was still charged. If a renewal had already started processing before you cancelled, write to support with your order confirmation.